Defect liability period

Section 14(3) of the RERA Act makes the promoter responsible for structural defects, workmanship, quality or service defects that a buyer reports within five years of handover. The promoter must fix them within 30 days at no charge. If not, the buyer is entitled to compensation.

Post-sales teams should log every defect complaint with a date and the unit number. A timestamped log is the best defence if a dispute reaches the authority.